Money Back Guarantee Policy

  1. Our Guarantee To You:

At NEXUS OFS Training Academy, we are dedicated to delivering high-quality training programs that meet your professional development needs. We are committed to providing exceptional learning experiences and stand behind the value of the services we offer. Our customer guarantee ensures that you can attend our courses with confidence, knowing that we prioritize your satisfaction and offer fair policies regarding cancellations and refunds. 

  1. Relevant and Up-to-Date Content:

We ensure that all training programs at NEXUS OFS are regularly updated to reflect the latest industry trends, regulations, and best practices. Our courses are designed to provide you with relevant and actionable knowledge, equipping you with the skills needed to excel in your professional field. 

  1. Interactive Learning Environment:

Our training sessions are designed to foster engagement and active participation. Whether in a virtual classroom or in-person session, we use a variety of interactive tools and activities to ensure that your learning experience is dynamic and enriching. Our trainers are highly skilled in facilitating discussions, answering questions, and providing real-time feedback. 

  1. Comprehensive Course Materials:

Each course at NEXUS OFS Training Academy comes with detailed and comprehensive course materials that are designed to enhance your understanding of the subject matter. These materials are available to you both during and after the course, providing a valuable reference for your ongoing development. 

  1. Money-Back Option:

We want you to be completely satisfied with your training experience. If you find that the course does not meet your expectations or needs, we offer a Money-Back Guarantee under specific conditions. If the refund request meets our outlined terms (as explained below), we will ensure your investment is protected. 

  1. Request for Refund:

To request a refund, you must contact NEXUS OFS Training Academy by email or phone, specifying your cancellation details. The refund request must include the following: 

    • Your name and contact details. 
    • Course title and date. 
    • Reason for cancellation. 
    • Proof of payment (if applicable). 

Refunds will be processed according to the time of cancellation relative to the course date. 

  1. Attendance and Participation:

To be eligible for a refund, participants must attend the course as scheduled. If you do not attend the course without notifying us in advance or without a valid reason, you will not be eligible for any refund. 

  1. Assessment of Refund Request:

Each refund request will be assessed based on the timing of the cancellation: 

    • Cancellation more than 14 days before the training date: Full refund. 
    • Cancellation less than 14 days but more than 1 day before the training date: 50% refund. 
    • Cancellation within 1 day of the training date or no-shows: No refund. 

We reserve the right to refuse a refund if the cancellation does not meet the above criteria. 

  1. Refund Processing:

Once your refund request has been reviewed and approved, we will process the refund within 7 to 10 business days. Refunds will be issued via the original payment method (e.g., credit card, bank transfer). Please note that any transaction fees incurred during the initial payment are non-refundable. 

Summary: 

At NEXUS OFS Training Academy, we are committed to providing high-quality, relevant training with a focus on your satisfaction. Our clear refund policy ensures that you can confidently enroll in our courses with peace of mind. We strive to accommodate your needs while ensuring fairness for all participants. 

    • Free cancellation if made 14 days or more before the course date. 
    • 50% refund for cancellations less than 14 days but more than 1 day before the course. 
    • No refund for cancellations 1 day before the course or no-shows. 

Thank you for choosing NEXUS OFS Training Academy for your professional development needs. We look forward to supporting you in your learning journey. 

For any further questions please contact us at: 

Email: [email protected] 
Company Address: 
NEXUS OFS 
Compass Building, Al Shohada Road, 
RAS, UAE 

We value your feedback and strive to continuously improve our services. Thank you for bringing any concerns to our attention.